7.1. Diagnostic Pack

The diagnostic package is an archive generated on ASGARD server to help Nextron support engineers with the debugging of your problem. It contains the system configuration and log data of an ASGARD instance.

You can generate a Diagnostic Package in Systems Status > Logs > Diagnostics Package.

Diagnostics Pack

The package can have a size that cannot be shared via Email. In this case you can either

  1. ask us for an upload link (secure file sharing) or

  2. remove big log files from the package (e.g. the file /var/lib/asgard-management-center/log/agent-access.log is often responsible for 97% of the package size)