7.1. Diagnostic Pack

The diagnostic package is an archive generated on the ASGARD server to help Nextron Support troubleshoot an issue. It contains the system configuration and log data of an ASGARD instance.

You can generate a Diagnostic Package in System Status > Logs > Diagnostics Package.

Diagnostics Pack

The package can be too large to share by email. In this case, you can either:

  1. ask Nextron Support for an upload link (secure file sharing), or

  2. remove large log files from the package (e.g. the file /var/log/asgard-management-center/agent-access.log is often responsible for 97% of the package size)